AWS Managed Services
Your engineers build products. We run the infrastructure.
Cloud operations shouldn't drain engineering bandwidth. We handle monitoring, security, incident response, and cost optimization for your AWS environment so your team ships features instead of troubleshooting alerts.
What We Manage
24/7 Monitoring & Incident Response
Infrastructure monitoring with proactive threat detection. We identify and resolve issues before they reach your customers, using CloudWatch, CloudTrail, and GuardDuty for complete visibility across compute, storage, network, and application layers.
Average incident detection time: <5 minutes
Security & Compliance Operations
Continuous security posture management with automated compliance validation. We enforce guardrails using AWS Config, Security Hub, and Trusted Advisor, aligned with SAMA, NCA, ISO 27001, and PCI-DSS requirements for Saudi and regional operations.
100+ automated security checks across all accounts
Performance Optimization
Proactive tuning based on real usage patterns. Right-size instances, configure auto-scaling, optimize databases, implement caching. Ensure applications perform under peak load without over-provisioning.
Average cost reduction from optimization: 20-35%
Cost Governance
Continuous cost analysis and optimization. Identify unused resources, implement reserved capacity strategies, optimize storage tiers. Eliminate waste without sacrificing availability.
Monthly cost reviews with actionable savings recommendations
Automation & Runbooks
Standardized operational procedures with automated remediation using Systems Manager. Reduce manual intervention, accelerate incident resolution, maintain consistency across environments.
85% of routine operations fully automated
Reporting & Reviews
Real-time dashboards for infrastructure health, performance, and spend. Regular business reviews with actionable recommendations. No surprises, no guesswork.
Weekly status reports, quarterly business reviews
Managed Service Tiers
Scalable operational support designed to match your cloud maturity and business requirements
| TIER 1FoundationalOperational stability | POPULARTIER 2OptimizedEfficiency & automation | PREMIUMTIER 3Next-GenStrategic advantage | |
|---|---|---|---|
| Availability SLA | 99.5% uptime | 99.9% uptime | 99.95% uptime |
| Incident Management | Standard incident response aligned to defined severity levels | Accelerated incident response with proactive detection and automation | Priority incident handling with rapid recovery focus and dedicated escalation |
| Cost Optimization | Cost tracking & budgets | 10-15% target savings | 20-30% target savings |
| Automation | Standard procedures | > 70% auto-remediation | Self-healing + custom playbooks |
| Security Patching | Within 72 hours | Within 48 hours | Within 24 hours |
| SERVICE SCOPE | |||
| Infrastructure Monitoring | |||
| Security Operations | |||
| Backup & Disaster Recovery | |||
| Cost Management | |||
| Migration Services | |||
| Proactive Cost Optimization | — | ||
| Trend & Risk Analysis | — | ||
| DevSecOps & CI/CD | — | — | |
| Data, Analytics & GenAI | — | — | |
| Application Modernization | — | — | |
| Industry Vertical Expertise | — | — | |
| DELIVERABLES | |||
| Operational Reports | Monthly | Monthly + optimization | Weekly |
| Business Reviews | Quarterly | Quarterly | Monthly executive + quarterly roadmap |
| Well-Architected Reviews | Quarterly | Quarterly | Continuous |
| Ideal For | SMBs and enterprises in early cloud adoption with limited internal expertise | Mid-sized enterprises scaling production workloads seeking operational efficiency | Large enterprises pursuing complex transformation and competitive differentiation |
Why Digico Solutions ManagedServices?
Cloud operations that free your team to focus on innovation instead infrastructure maintenance.
Focus on Building
Redirect engineering capacity toward features that drive revenue. We handle patch management, backup validation, security reviews, and compliance reporting. Your team focuses on competitive differentiation.
On-Demand Expertise
Access AWS cloud architects, security specialists, and DevOps engineers without recruitment lag or knowledge loss.
Built for Regional Operations
Saudi data residency requirements, Arabic-language logging, and support teams in your timezone.
Predictable Economics
Fixed monthly costs that scale with infrastructure, not headcount. No surprise bills from misconfigurations.
Automation-First Approach
Leverage standardized runbooks and AWS operational best practices to reduce human error while accelerating response times.